General Massage Questions
What should I expect during my first visit?
A short check-in, quick consultation, and a personalized session. Your therapist will adjust pressure and focus areas based on your needs.
Do I need to undress completely?
Undress to your comfort level. You are always professionally draped.
How often should I get a massage?
Most guests come every 3–4 weeks. For higher stress, tension, or recovery needs, more frequent visits can help.
Can I request a specific therapist?
Yes — you can request a specific therapist when booking online or by phone.
Are massages covered by insurance?
It depends on your provider. Ori Spa does not bill insurance directly, but an invoice may be available for reimbursement purposes.
Massage Types
Deep Tissue Massage
Is deep tissue massage painful?
It can feel more intense than a relaxation massage, but it should never feel overwhelming. Your therapist can always adjust pressure.
What is Deep Tissue best for?
It is ideal for muscle tension, knots, and deeper targeted therapeutic work.
Swedish / Ori Relax Massage
What is Ori Relax Massage?
Ori Relax is your Swedish-inspired massage focused on stress relief, relaxation, and mood reset.
What is the difference between Ori Relax and Deep Tissue?
Ori Relax is more soothing and relaxation-focused, while Deep Tissue uses more targeted, deeper pressure for muscle tension.
Ori Spa – 25 Minutes of Instant Relief
Is 25 minutes enough?
Yes — it is a great option for quick relief in targeted areas like neck, shoulders, or back. For a full-body session, choose a longer service.
Who is this best for?
Guests who are short on time but want a fast reset and focused tension relief.
Couples Massage
What is a couples massage?
Two people receive massage side-by-side in the same room. It is popular for partners, friends, and special occasions.
Can we choose different massage styles?
Yes — in many cases each guest can customize their session.
Signature Massage
What makes Signature Massage different?
Signature Massage blends aromatherapy, reflexology, and massage work with heated elements for a more complete spa experience.
Prenatal Massage
Is prenatal massage safe?
Yes — after the first trimester. Please let the spa know at the time of booking.
Sports Massage
Do I need to be an athlete?
Not at all. Sports Massage is also great for active lifestyles, recovery, and muscle tightness.
Hot Stone / Himalayan Hot Salt Stone Massage
What does it feel like?
Warm, deeply relaxing, and soothing for muscle tension. The heated stones help the body relax faster.
What is the difference between the two?
Hot Stone uses heated volcanic stones, while Himalayan Hot Salt Stone uses heated Himalayan stones.
Seasonal Massage
Do you offer seasonal treatments?
Yes — Ori Spa offers limited-time seasonal rituals and specials throughout the year.
Face Massages
Non-surgical FaceLift / Japanese Kobido with Buccal techniques
What is the Non-surgical FaceLift?
A sculpting facial massage that combines Kobido, Buccal techniques, and lymphatic work to lift, tone, improve circulation, and release facial tension.
Can it help with jaw tension?
Yes — it can be especially helpful for facial tension, jaw tightness, and stress held in the face.
Ori Face Reset 25 minutes
Who is this best for?
A quick refresh for guests who want facial relaxation and glow but do not have time for a longer session.
Recovery Services
Manual Lymphatic Drainage
Is it a deep massage?
No — it uses very light, gentle, rhythmic strokes.
Do I need a doctor’s note?
For medical conditions, yes.
Cupping Massage Therapy
Will cupping leave marks?
It can. Temporary ring marks or discoloration may last a few days.
What does it feel like?
Most guests describe it as a warm, pulling, or stretching sensation.
Ori Reflexology
Do I stay clothed during reflexology?
Yes — reflexology is performed while you remain fully clothed.
Red Light Therapy
Can I add Red Light Therapy to a massage?
Yes — subject to availability.
BrainTap
What is BrainTap for?
It is designed for relaxation, stress reduction, improved focus, and better sleep support.
Booking & Appointments
How do I book?
Book online or call the spa if you want help choosing the right service or location.
How do I choose a location?
Select your location first, then choose your service and appointment time.
What if I’m running late?
Please call. Depending on the schedule, your session may need to be shortened.
Can I change my appointment?
Yes — if it is more than 24 hours in advance, the team can usually help you move it.
Membership
Why join membership?
Membership is ideal for guests who want better value, priority access, and a regular self-care routine.
Where can I see current membership details?
Visit the membership page or contact the spa for the latest terms and pricing.
Gift Cards
How do I use a gift card?
Bring it to your appointment and the front desk will apply the value to your service total.
Can I buy a massage as a gift?
Yes — gift cards are perfect for birthdays, holidays, anniversaries, and special occasions.
Locations & Experience
Where are your Chicago locations?
Ori Spa has locations in River North and Streeterville.
River North
708 N Dearborn St, Chicago, IL 60654
(312) 643-2900
What services can I book at River North?
River North is one of your main Ori Spa locations for massage services, facial massage, and general spa appointments.
How do I book River North specifically?
Start the online booking flow, choose your location first, then select River North.
Streeterville
327 E Ontario St, Chicago, IL 60611
(312) 643-0931
What services can I book at Streeterville?
Streeterville is your second Chicago location offering massage services and spa appointments.
How do I book Streeterville specifically?
Start the online booking flow, choose your location first, then select Streeterville.
What makes ORISPA different?
A more elevated, personalized massage experience focused on both results and relaxation.
Policies
What is your cancellation policy?
24-hour notice is required to avoid charges.
What happens if I don’t show up?
Missed appointments may be charged to the card on file.
Can minors receive services?
Guests age 16 and older may receive services with a signed minor release form, and a guardian must remain on-site.
Still deciding?
Start with your preferred location, then choose the service that fits your goals best.
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